What Are They and Why Are They Important?
Newcomer settlement umbrella organizations are national, provincial, or regional structures that provide support, coordination, and orientation to large numbers of newcomer-serving agencies.
Umbrella organizations do not provide direct services to im/migrants: they support frontline services agencies so they can better respond to im/migrants' needs in key areas such as resettlement and newcomer integration.
Umbrella organizations:
- Train and support local agencies that serve im/migrants directly.
- Improve public policy by working with governments.
- Foster the design and implementation of tailored employment, housing, language learning, health, and legal aid services.
- Ensure equity and accessibility for all im/migrants, including people with disabilities, women, youth, and other vulnerable groups.
- Encourage diversity and inclusion through approaches adapted to cultural and linguistic realities.
What Are Some of these Organizations and How to Find Them?
In this section, we will list the main settlement services umbrella organizations in each province and territory in Canada. These organizations play a key role in improving im/migrants' reception, integration, inclusion, and support, including im/migrants with disabilities through a range of initiatives that respond to their needs.
National
To find free nearby newcomer services, you can consult the Canadian government webpage. It lists the services offered to foster immigrants' integration in their new communities, such as settlement, language training and employment support.
Atlantic Region
The Atlantic Region Association of Immigrant Serving Agencies (ARAISA) is the umbrella organization representing and supporting immigrant-serving agencies in the Atlantic region provinces. It acts as the collective voice and forum for its member agencies in New Brunswick, Newfoundland and Labrador, Nova Scotia, and Prince Edward Island.
Phone: 902-423-6534.
Website: araisa.ca.
Alberta
The Alberta Association of Immigrant Serving Agencies (AAISA) is an umbrella organization representing and supporting over 50 newcomer serving agencies across the province, strengthening their capacity to offer essential services.
Phone: 403-273-2962.
Website: aaisa.ca.
British Columbia
The Affiliation of Multicultural Societies and Service Agencies of BC (AMSSA) is a provincial umbrella association supporting over 90 member agencies and hundreds of stakeholder community agencies that offer services to im/migrants and build culturally inclusive communities. AMSSA provides its member agencies with the knowledge, resources and support they need to fulfill their mandate.
Phone: 604-718-2780.
Website: amssa.org.
Manitoba
The Manitoba Association of Newcomer Serving Organizations (MANSO) is an umbrella organization supporting newcomer serving agencies in the province. MANSO provides leadership, support and a unified voice for the settlement and integration sector. Its vision is to ensure that im/migrants to Manitoba are welcome, supported and fully engaged in their settlement process.
Phone: 204-272-0872.
Website: mansomanitoba.ca.
New Brunswick
The Multicultural Council of New Brunswick is a bilingual umbrella organization committed to support newcomer serving agencies and multicultural and ethnocultural associations in the province.
Phone: 506-453-1091.
Website: nbmc-cmnb.ca (currently, this website does not work).
Newfoundland and Labrador
The Association for New Canadians (ANC) is a community-based organization delivering settlement and integration services to im/migrants in Newfoundland and Labrador. It offers a range of programs fostering newcomer integration, including information and orientation, language learning, skills development, and employment support services.
Phone: (709) 722-9680.
Website: ANC | Association for New Canadians.
Northwest Territories
The Conseil de développement économique des Territoires du Nord-Ouest (CDETNO) provides services to support the integration of Francophone im/migrants and promotes economic development in the Northwest Territories.
Phone: 867-873-5962.
Website: https://cdetno.com/en/.
Nova Scotia
The Immigrant Services Association of Nova Scotia (ISANS) provides services to help im/migrants integrate in Nova Scotia's communities, through employment, education, and health programs.
Phone: 902-423-3607.
Website: isans.ca.
Nunavut
Carrefour Nunavut offers services to Nunavut's Francophones and Francophiles, including programs for im/migrants.
Phone: 867-979-2800.
Website (link to English content): carrefournunavut.ca.
Ontario
The Ontario Council of Agencies Serving Immigrants (OCASI) is a provincial umbrella organization that acts as the collective voice for newcomer serving agencies in Ontario. OCASI supports its member agencies through capacity building and advocacy programs.
Phone: 416-322-4950.
Website: https://ocasi.org/.
Get more information on settlement services at settlement.org webpage.
Prince Edward Island
The Immigrant and Refugee Services Association of PEI provides support services to im/migrants, fostering their social, economic, and cultural integration in the province.
Phone: 902-628-6009.
Website: irsapei.ca.
Quebec
The Table de concertation des organismes au service des personnes réfugiées et immigrantes (TCRI) represents and supports newcomer serving agencies in the province of Quebec, as they strive to foster im/migrants' social and economic integration.
Phone: 514-272-6060.
Website: tcri.qc.ca.
Saskatchewan
Saskatchewan Association of Immigrant Settlement Integration Agencies (SAISIA) is a provincial umbrella organization coordinating and supporting newcomer integration agencies in the province.
Phone: 306-986-0010.
Website: saisia.ca.
Yukon
The Multicultural Centre of the Yukon (MCY) offers support services to im/migrants towards their social, cultural, and economic integration.
Phone: 867-667-6205.
Website: mcyukon.com.
Last updated: October 28, 2025
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